FAQ
Answers Before You Commit
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Getting Started
How do I book my first visit?
Use the booking form on our home or contact page, or call us directly. We'll confirm a time within one working day.
Which areas do you service?
We cover several states and are always adding new areas — see our Areas We Serve section on the About page for the current list.
Do you offer free estimates?
Yes, every quote starts with a free, no-obligation estimate based on your pool size and condition.
What do I need to prepare before the first visit?
Just clear access to the pool and equipment area — our technician brings everything else.
Scheduling & Visits
How often will a technician visit?
Most pools are serviced weekly or bi-weekly. We'll recommend a frequency after seeing your pool for the first time.
Do I need to be home during the visit?
No — as long as our technician can access the pool, you can carry on with your day.
What happens if a visit is missed?
We'll reschedule at no extra cost, and let you know in advance whenever a visit needs to move.
Can I change my schedule later?
Yes, you can adjust your visit frequency or pause service at any time — just let us know.
Pricing & Payment
How is pricing worked out?
Pricing depends on pool size, condition and visit frequency. You'll always get a clear quote before work begins.
Are there any hidden fees?
No. Anything outside your quoted plan — like equipment repairs — is discussed and approved before we do the work.
What payment methods do you accept?
We accept all major cards and bank transfers. Recurring plans can be billed automatically each month.
Is there a long-term contract?
No contract is required. Many customers start with a one-off visit, then move to a recurring plan.
Service & Guarantee
What if I'm not happy with a visit?
We'll come back and make it right at no charge — your satisfaction is guaranteed on every visit.
Do you repair pool equipment as well as clean?
Yes, our technicians are trained on pumps, filters, heaters and automation systems, so most repairs can be handled on the same visit.
What chemicals do you use?
We use professional-grade, properly labelled pool chemicals, dosed to your pool's exact test results.
What happens in bad weather?
We'll still stop by for a light check, and reschedule the full clean if conditions are unsafe.
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Still Need Help?
Can't Find Your Answer?
Our team is happy to talk you through pricing, scheduling or anything else on your mind.